Title:  Manager, Commercial (Hub APAC)

Job Overview UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This role is responsible for leading Hub APAC in commercial aftersales to provide support to various regions on parts sales, pricing, availability and logistical coordination. Responsibilities and Duties  Drive and develop parts business through the regions:Developing hub parts business to ensure year on year growth for UD Trucks importer networkSetting annual parts sales targets for markets and follow-upPerforming sales analysis to understand sales pattern and challenge markets on growthConduct bi-weekly and monthly meetings with markets to understand challenges and support requiredFocus on top customer penetration and activities to improve parts salesStudying special price support request and provide support as per governance Pricing and Campaigns: Deliver month on month GP as per target per regionMonthly GP analysis and work on improvementDevelop parts pricing strategy after receiving cost information from UD Headquarters and set suggested retail price to achieve GP target, considering parts cost changeWork with markets to create and implement service and parts campaigns, follow-up and report on campaign performanceParts Availability: Ensure parts availability across markets to support end customer to achieve uptimeOversee the coordination efforts across all regions on parts logistical matters and communicate such requirements with Service Parts Operations & Logistics (SPOL)Work with dealer inventory manager (DIM) on LPA expansion and support, setting LPA targets for the regions and supporting regions to achieve those LPA linked targetsFollow-up on large orders, back orders, parts overdue and paymentsAssist on tender and contract reviews across Hub APAC on parts pricing and logistical mattersFor new product launches or new importer set up, ensure initial parts stocking, parts pricing set-up in system, and system training are conducted Retail Support:Develop retail KPIs and workflow process with each region for key importers to support growth in performance of dealerships and branchesCreate a platform for best practice exchange within Hub APAC to develop “cross regional” strategies to provide better support of aftersales resources, programs and initiativesDevelop service agreements suitable for each region or market by advising on parts pricing and competitor analysisDevelop aftermarket competencies of importers in the markets with a robust organisational structure and workflowConsolidate reporting (forecasts and business reports) within Hub APAC for commercial aftersales areas