Title:  Senior Technical and Warranty Manager

Report to: VP, Aftermarket and Network Development
Work location: Bangna-Trad KM. 21
Responsibilities:
•Develop and implement strategies to support our retail network technical skills & competences.
•Ensure our product technical support, quality, campaign and warranty processes are rolled out and compliant with our group policies and guidelines.
•Drive department activities to capture client complaints in regards to product quality deviations and secure effective development & implementation of solutions to guarantee clients vehicle uptime and satisfaction.
•Conduct proactive product quality and fault frequency reviews to drive solution development.
•Drive uptime centre project as key initiative to enhance client’s vehicle uptime and productivity.
•Actively contribute to client product and aftermarket services satisfaction.
•Develop technical department resources competences and skills to provide first level technical support and ensure knowledge retention.
•Lead and manage Technical Support, Quality & Warranty duties within Hub Thailand and CLMV markets
•Manage Warranty matters based on Brand warranty policy.
•Follow-up the technical goodwill, Warranty & Campaign cost & processes, within the scope. Thus, improve warranty & technical goodwill performance for Hub Thailand and CLMV Markets
•Monitor and support campaign and re-call matters based on UD Trucks and Aftermarket instructions binder outlined in the "Warranty" and "Product Service Information"
•Enable proficient and effective interfacing with Head Quarters and Technology functions within Hub Thailand and CLMV Markets.
•Support Thailand Vehicle Sales Marketing team on Warranty or Campaign related questions.
•Secure the Technical support and Product Quality management within Hub Thailand and CLMV Markets. As such ensure quality follow-up and investigation of complaints through the Field Service Engineer at Dealer (or Private Importer).
•Support solving technical problems which arise as a result of local usage conditions.
•Secure the proper Technical Publications & Distribution of service and maintenance updates for Hub Thailand and CLMV Markets.
•Secure proficient, effective interfaces and support for safety investigations.
•Develop quality process & governance knowledge to the network at dealer.
•Support the team(s) investigating concerns, complaints related to technical or quality performance.
•Coach, Manage and Lead the Product Quality Team along with the Warranty Manager.
•Manage personal and business development of the Quality & Warranty team If applicable manage the UD action plan

Qualification:
•Good experience in handling quality and technical support in automotive.
•Strong experience of Asian Markets.
•Proven experience in a team management, preferably in the automotive aftermarket sector.
•Very good knowledge of the various technical services and product quality processes, tools, and systems.
•Strong analytical skills
•Good interpersonal skills can build up network with GTT, GTO and dealers
•Excellent communication skills.
•Thai speaking abilities is preferable.
•Fluent in English, both written and spoken.