Title: Service Agreement Specialist
Job Overview
UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This position is responsible to drive service agreement (vehicle maintenance contract) sales through dealer and customer engagement and increase penetration vs new truck sales, oversee contract performance, and support operational efficiency through reporting, training, and system management.
Responsibilities and Duties
• Drive service agreement (vehicle maintenance contract) sales through dealer and customer engagement and increase penetration vs new truck sales
• Update the quotation system with the latest parts and labour pricing
• Quote dealers and fleet managers on service agreement contracts
• Develop new offers and implement marketing promotions and strategies
• Conduct service agreements principles and system training sessions for both sales and aftersales teams to enhance operational efficiency and system proficiency
• Collect market intelligence to measure competitiveness in the industry
• Continuously analyse the overall performance of active service contracts to identify trends, risks,
and improvement opportunities.
• Ensure GAP Coverage is sufficient, consistently maintained, and aligned with contractual
obligations.
• Manage the administrative functions of Service Contract Controllers to uphold data accuracy and
integrity across all systems
• Prepare and present monthly portfolio status reports to Management, Business Control, and Support
teams, offering clear insights and recommendations.
• Conduct ongoing portfolio management, including addressing KM deviations and implementing contract
loss mitigation strategies.
• Manage overdue debtors by actively participating in relevant meetings and providing support to
resolve outstanding balances.
• Prepare and present monthly claims reports alongside portfolio status updates to ensure
transparency and informed decision-making.
• Assist with the adjudication of claims when required on a temporary basis, ensuring fair, timely, and
consistent resolution.
Required Experience and Qualifications
Grade12
Diploma & / or Technical Diploma or equivalent (N5 or N6) – Essential
3 - 5 years’ experience in the commercial vehicles industry, preferably service agreement (maintenance contract) sales, or Service Advisor, or a technical position within Automotive Aftermarket
Computer Literacy Skills (MS Office suite, Excel intermediate)
High level of personal integrity and credibility
Team player with strong logic and analytical skills
Good organizing skills & attention to detail (essential)
Basic Financial skills
About UD Trucks
Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.
We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:
Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.
Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues