Title:  Technical & Warranty Specialist

Job Role & Responsibilities

• Ensure product technical support, quality, campaign and warranty processes are rolled out, documented and compliant with our group policies and guidelines.
• Drive activities to capture and report on client complaints in regard to product quality deviations and secure effective development & implementation of solutions to guarantee clients vehicle uptime and satisfaction.
• Conduct proactive product quality and fault frequency reviews with a solution mindset.
• Actively contribute to client product and aftermarket services satisfaction.
• Follow through goodwill cases to conclusion, manage campaign completion rates, costs and effectiveness. Thus, improve warranty & technical goodwill performance.
• Support our market partners to complete recalls and campaigns within a timely manner.

• Secure Technical support and Product Quality engagement to ensure in-field product quality issues are investigated and resolved in a timely manner.
• Ensure effective management of safety investigations.
• Develop quality process & governance knowledge to distributors.
• Assist Region Oceania team in other tasks as required.

Knowledge & Skills Required

Knowledge

• Extensive knowledge of technical services and product quality processes, tools, and systems.
• Extensive heavy commercial vehicle experience ideal.
• Strong experience of Oceania markets

Skills

• Strong analytical skills
• Good interpersonal skills can build up network with internal stakeholders Technology, Operations, distributors and dealers
• Excellent communication skills.
• Fluent in English, both written and spoken.

Main Competence Requirement

• Result oriented and a proven track record in delivering results.
• Strong service mindset and adept stakeholder management

Qualification & Experience

• Mechanical trade qualified