Title:  Senior Executive, Retail and Network Development ( International Sales HQ)

Role

• Support the implementation of UDIS Network development in respective market
• Drive retail excellence activities/standards across UDIS market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.

Key Responsibilities 

Network Development

• Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch
• Support hubs with new market entry/terminations
• Execute investment and divestment policy in coordination with UDIS policy and compliance
• Develop and update UD Dealer Facility standards/ guideline
• Develop retail specific guidelines or processes
• Facilitate importer agreement and appointment
• Support on signage program implementation and vendor endorsement (for local sourcing)

Operational Development

• Monitor and the Customer Satisfaction survey action plan implementation
• Establish process guideline for UD Road Support and bring up the standard of the service
• Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audit
• Benchmark incentive program models and provide guideline for Importers/Dealers
• Establish/ improvise audit tool (DAT) and dashboard for QR audit progress monitoring
• Support the review and execution on pricing strategy of DSIT charges
• Support in defining long-term roadmap of uptime and retail business application
• Support the implementation of business system and the importer request on integration with UD system
• Support the business plan preparation from hub
• Secure Techtool solution for retail usage
• Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours
• Identify best practices in retail operations for learning purpose of others in their operations
• Deliver management reporting requested on a timely manner
• Secure market readiness on new product launch

Main competence requirements

• At least 1 years of Experience in retail/ network development, in-depth understanding of the workings of the retail network and its KPI
• At least 3 years’ experience in retail automotive business (preferred)
• Good commercial vehicle industry knowledge and experience (added advantage)
• Good understanding of dealer operations and dealer financial management
• Excellent skills in English language, verbal and written.
• Excellent communication skills and people skills
• Fully proficient in presentation skills
• Ability to work with all levels of people including internal and external stakeholders (vendors, importers)
• Analytical skill with attention to details
• Proactive and resourceful
• Fully proficient in MS Office applications (specifically on Excel & Power-point: Intermediate and / or Expert level)
• Strategic thinking with holistic view
• Good collaborator
• Result and action orientation to meet business targets.
• Able to adapt quickly to different environments and audience