タイトル: Assistant Manager, Quality & Customer Support
国/地域:
AE
市区町村:
Dubai
説明:
Job
Overview:UD Trucks is
known for our pioneering technologies and products within the commercial
automotive industry. The Assistant Manager, Quality & Customer
Support provides operational support to maintain and improve product quality
and customer experience across the MEENA region. This role coordinates campaign
deployments, tracks field issues, assists in product investigations, and
ensures accurate reporting.Acting under the guidance of the Senior Manager,
the role serves as a day-to-day contact point for importers on quality-related
matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality
reports and technical feedback channels.Follow up with importers
and escalate issues when needed.Assist in preparing
investigation summaries.Campaign & Recall Coordination:Track service campaign
deployments and follow up on progress.Coordinate materials and
maintain campaign reportsCustomer & Importer Interface:Respond to importer
queries on technical cases.Ensure accurate
recording of field complaints.Support alignment
between importer feedback and internal teams.Field Testing Support:Coordinate logistics for
field test activities.Compile data and assist
in internal reporting.Reporting & Documentation:Contribute to Market
Quality Reports (MQRs).Support failed parts
collection documentation.Maintain dashboards
and reporting files.Key Interfaces:Importers and customers
(MEENA).MEENA Service Sales and
Parts teams.Quality & Warranty
teams (GTA and UD Trucks MEENA).Internal stakeholders
(technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of
campaigns and documentation.MQR accuracy and
completeness.Responsiveness to
importer case follow-ups.Effectiveness in
coordinating field case inputs.