Title:  Warranty Segment Leader - Supplier Warranty Recovery

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. We are looking for a professional with a passion to perform failed part analysis, Lead the technical discussions with supplier on failure modes and secure financial recovery of warranty claims. This position is organized within Quality Assurance department in Bangalore.

Responsibilities and Duties

Key deliverables:

• Perform warranty analytics and take decision on warranty material analysis (WMA), and drive root cause analysis to support corrective actions and reduce Cost of Non-Quality (CoNQ).
• Define technical ownership and root cause of failure modes based on technical analysis.
• Define failure responsibility with the supplier and lead warranty cost recovery negotiations ensuring full compliance with the warranty agreements.
• Prepare and release Warranty Bulletins.
• Work closely with Legal team to prepare the recovery case.
• Prepare and issue warranty cost‑recovery invoices to suppliers and monitor the process to ensure timely reimbursement in accordance with agreements.
• Review warranty-related contractual terms and, as necessary, provide comments and coordinate with suppliers and relevant internal department, then support to fix the term and condition of warranty contract.

Associated sub responsibilities:

• Lead failure‑mode consolidation, coordinate cross‑functional and global teams and execute major supplier warranty recovery cases.
• Recommends to aftersales department claim approval/rejections.
• Represent Warranty & SWR towards project teams and quality investigations.
• Timely escalation of SWR cases to management for speedy resolution.
• Contribute to technical analysis governance discussions to align technical findings, recovery direction, and corrective actions with relevant stakeholders.

Minimum qualifications & Skills 

• Engineering Graduate in Mechanical\Mechatronics\Electrical\Electronics with 4 to 7 years of experience.
• Work experience in Customer quality & warranty cost recovery process.
• Work experience in performing in warranty material analysis, root cause analysis, or technical failure investigation.
• Legal and contractual understanding to perform warranty cost recovery.
• Data analytics and synthesizing actionable insights.
• Good Business Understanding, Networking and cross-functional collaboration
• Proficiency in communicating technical aspects.
• Good Negotiation & conflict management skills.
• Quality / root cause analysis tools
• Language skill: English required; Japanese preferred
• Automotive / truck industry technical knowledge
• Multicultural mindset
• Experience working with Japanese companies is preferred.

KPI Accountability: Supplier Warranty Recovery in MJPY