Title:  Delivery Manager - IT Purchasing Solutions

Position Title

• Delivery Manager - IT Purchasing Solutions

Location

• Multiple locations (India preferred)

Reports to

• DSIT BSPM Purchasing; dotted line to Solution Delivery managemnt

Department

• Digital Solutions & IT (DSIT) - Business Admin

Job Overview

UD Trucks is known for its pioneering technologies and products within the commercial automotive industry. We are looking for a Delivery Manager - IT Purchasing Solutions within Digital Solutions & IT (DSIT), Business Admin.

The Purchasing IT team is responsible for the lifecycle management and delivery of digital solutions supporting direct procurement for automotive parts as well as indirect and non-production procurement across UD Trucks operations in Ageo, Bangkok, Shanghai, Bangalore, and Pretoria.

As Delivery Manager, you will own the end-to-end delivery of IT solutions and services in the Purchasing domain, covering project delivery, enhancements, releases, hypercare, and run-time operations. You will manage the application landscape, secure understanding of upstream and downstream dependencies, and ensure stable, secure, high-quality, and cost-effective service delivery. The role requires close collaboration with business stakeholders, internal teams, external partners, and related ISUZU IT teams in a global and multicultural environment.

You are expected to build a trusted and efficient day-to-day operation while also securing the long-term application lifecycle and roadmap for the area. To succeed in this role, you should demonstrate strong leadership, a quality-focused and customer-focused mindset, and the ability to continuously strengthen team capability, engagement, and accountability.

Responsibilities and Duties

• Accountable for the end-to-end delivery of IT solutions and services in the Purchasing area, covering both one-time and run-time activities.
• Manage and continuously improve the application landscape supporting purchasing operations across key business locations.
• Ensure deliveries are executed according to agreed targets for scope, cost, timeline, quality, service stability, and business value.
• Secure prioritization, planning, resource allocation, and workload distribution within the team based on business priorities and delivery commitments.
• Lead release planning, go-live, cutover, hypercare, and transition-to-support activities together with internal teams and third-party partners.
• Govern incidents, problems, changes, enhancements, and releases, and ensure agreed SLAs, KPIs, and service commitments are met.
• Manage internal resources and external service providers effectively, including delivery follow-up, issue escalation, quality control, and continuous improvement.
• Collaborate with business partner teams and key stakeholders on demand intake, roadmap planning, tactical priorities, and strategic initiatives in the Purchasing area.
• Ensure clear understanding and management of dependencies with Finance, Supply Chain, Logistics, Manufacturing, and other enterprise solutions.
• Provide transparent communication to business and IT stakeholders on delivery status, risks, decisions, dependencies, and improvement actions.
• Support financial follow-up, budget planning, forecast input, and cost efficiency for deliveries in scope.
• Build, maintain, and strengthen strategic competence in the team from both business/domain and IT/technical perspectives.
• Evaluate team members' performance, identify development needs, coach individuals, and foster a learning culture with high performance and accountability.
• Represent the area in relevant governance forums, steering meetings, and cross-functional initiatives when required.
• Actively contribute to the broader Solution Delivery management team and collaborate with ISUZU IT teams on shared topics and deliveries.

Minimum Qualifications

Mandatory Requirements

• 10+ years of experience in IT solution delivery, enterprise applications, IT, and/or business consulting.
• 5+ years of experience in delivery management or people/team management, including both project delivery and run-time service operations.
• Experience in the Purchasing / Procurement functional domain within automotive, manufacturing, or industrial environments.
• Experience working in an IT delivery organization with strong knowledge of methods used in project delivery, application management, and service operations.
• Proven experience leading teams and stakeholders in a global and multicultural environment.
• Strong understanding of solution dependencies and application landscape management across upstream and downstream business processes.
• Strong communication, presentation, stakeholder management, and issue-resolution skills.
• Strong quality mindset and ability to manage business-critical solutions in complex environments.
• Result-driven mindset with a strong sense of urgency, ownership, and accountability.
• Passion for developing people and building high-performing teams.
• Strong collaboration skills, cultural awareness, and ability to work effectively across functions and geographies.
• Professional proficiency in English; Japanese language capability is highly preferred and may be required depending on stakeholder scope and business location.

Preferred Qualifications

• Bachelor's degree in Information Technology, Engineering, Business, or a related field.
• Experience in managing delivery finances, budgets, forecasts, and partner spend within scope.
• Experience representing delivery organizations in steering committees, governance forums, or leadership reviews.
• Good knowledge of UD Trucks' solution landscape, especially in the Purchasing area.
• Project management, service management, and/or ITSM certification or practical experience.
• Experience managing global vendors, offshore delivery teams, or managed service partners.
• Working experience in some of the current application landscape and enabling technologies supporting Purchasing IT solutions is a good-to-have; experience across all systems is not required. Mainframe / Mainframe tools experience is a particularly strong good-to-have.

Good-to-Have Functional and Technical Exposure

Hands-on working experience in some of the following areas is highly desirable; experience in all areas is not required.

• Source-to-contract, procure-to-pay, supplier lifecycle management, and purchasing operations.
• Direct procurement and indirect / non-production procurement processes.
• Procurement platforms such as SAP MM, SAP S/4HANA Procurement, SAP Ariba, SAP SRM, or equivalent enterprise purchasing solutions.
• Requisitions, purchase orders, RFQ / RFP processes, sourcing, contracts, catalogs, approval workflows, and supplier collaboration.
• Purchasing master data, invoice matching, spend visibility, reporting, analytics, and compliance controls.
• Integration points with Finance, Logistics, Supply Chain Planning, Manufacturing, Production Logistics, and external supplier / EDI interfaces.
• Application management services (AMS), ITSM, release management, change management, incident management, problem management, and service transition.
• Testing, cutover, defect management, hypercare, training, and business readiness activities.
• Data migration, interface integration, workflow automation, and API-based integration across enterprise platforms.

Strong Advantages

Experience or knowledge in one or more of the following areas is considered a strong advantage:

• Finance
• Supply chain planning
• Logistics / production logistics
• Manufacturing operations
• IoT

Additional Good-to-Have Technology Landscape Exposure

Working experience in some of the current applications and technologies below is desirable. Candidates are not expected to have hands-on experience across the full stack. Mainframe / Mainframe tools are especially valuable good-to-have skills because they support several business-critical and high-usage legacy solutions.

The usage percentages below are indicative of technology presence within each application and are intended to guide the preferred skill profile.

Note: Broad delivery leadership plus working exposure to a relevant subset of the technologies above will still be considered a strong fit for this role.

Leadership and Behavioral Competencies

• Delivery-oriented leader with strong managerial courage and the ability to balance strategic thinking with operational execution.
• Customer-focused, quality-driven, and able to make sound and timely business decisions.
• High ethical standards with alignment to UD Trucks values and code of conduct.
• Able to build trust, collaboration, and accountability across teams, partners, and stakeholders.
• Committed to continuous improvement, competence development, and resilient service delivery.

Authority

• Follow UD Trucks authorization policies and guidelines.
• Work cross-functionally with relevant departments and stakeholders to ensure delivery success.

Key Interfaces

• Business Partner teams in the Purchasing area.
• Purchasing business IT counterpart teams and related DSIT solution delivery teams.
• Business Control / Finance organization.
• External service suppliers, implementation partners, and managed service providers.
• UD business line organizations.
• ISUZU IT teams and other counterpart organizations.

What Success Looks Like

• Purchasing solutions and releases are delivered on time, within agreed scope and budget, with controlled go-live and hypercare outcomes.
• SLA and KPI targets are met, and service stability, issue resolution, and user satisfaction improve over time.
• Increase the solution knowledge and capability of the lead support vendor to improve system operation management and support future integration with Isuzu Group systems.
• Stakeholders have clear visibility of roadmap, delivery status, risks, decisions, and dependencies.
• The team demonstrates strong competence, engagement, accountability, and continuous improvement.
• Cross-functional dependencies are managed effectively, supporting stable end-to-end business operations.

About UD Trucks

Part of the Isuzu Group, UD Trucks is a leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electromobility, and connectivity. UD Trucks develops, manufactures, and sells a wide range of heavy, medium, and light-duty trucks, operating in more than 60 countries across all continents.

We are a diverse global team committed to creating a better life for people and the planet. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.