Title:  Warranty / Campaign Administrator

Warranty Administration (For selected UDIS Hub/Markets)

• Responsible for maintaining and implementing the process and control of the UD Warranty Policy
• Responsible for supporting UDIS Hubs for all warranty issues relative to UD Trucks products.
• Responsible for ensuring warranty performance in UDIS Hubs reaching defined target

Campaign Administration

• Support on external campaign preparation and releasing activity following the decision to launch a campaign and monitor recall realization rate including an economical follow-up.   
• Plan, define, implement, maintain and continuously improve upon external campaign processes to support UD Products & Hubs in International Markets.
• Together with rest of team members, support UD-IS Hubs for all Campaign management issues relative to UD-IS Products.

Key Responsibility

Warranty Administration

• Optimize the warranty set up from the claim initiation at dealer until final settlement.
• Manage and evaluate high cost claim in accordance with Warranty policy and procedure
• Organize the warranty control, and optimize the system to treat claims and handle litigation.
• Analyze warranty and campaign data to detect issues (technical or management)
• Provide support related to Warranty administration to UDIS Hub/Markets.
• Responsible for UD Trucks products claim quality control and related activities in UDIS Markets.
• Organize and lead regular meetings with UDIS Hub/Markets.
• Provide Warranty audit activity on area to maintain or improve competence, identify focus points for improvement and ensure correct
  control of warranty costs
• Responsible for VDA/MDM warranty related data update
• Track and analyze warranty cost status and goodwill at Brand / Hub / Market level, request and track associated action plan for Improvement

Campaign Administration

• Document each decision in minutes of campaign committee meeting.
• Create vehicle selection via VDA/VMD.
• Request funds for the activity through ACE System base on campaign decision.
• Secure campaign spare part availability for approved campaign.
• Coordinate the preparation of Campaign documents: CIS, PSI and Q&A with related functions: QA PQL/Product Specialist, and UDT Logistic SPOL Material Management.
• Set parameters for claim handling and economical compensation in UDHP. 
• Inform Market on campaign releasing and publish campaign document via IMPACT/WISDOM. 
• Follow on the realization level on Recall/Mandatory/Service Campaigns.
• Send reminder letter to concerned market if the targets are not achieved for Recall/Mandatory.
• Follow up, Return or allocate on approved funds for decided activities.（Note: Travel within UD-IS Hubs）

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan.

At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.