Title:  Infrastructure Operation Specialist

◆Job Profile

[Mission/purpose of the Job ]

As an Infrastructure Operation Specialist, you will support the daily operation of IT infrastructure in manufacturing and engineering environments.

You will provide first and second-level support by investigating issues, performing troubleshooting, and implementing fixes in collaboration with IT teams and vendors.

You will also perform operational tasks including pre-checks, preventive maintenance, and support activities based on time-critical requirements for industrial sites.

In this role, you will support and contribute to the essential processes of our product manufacturing by ensuring robust and reliable IT services.

[Scope and influence]

All related activities in UD Trucks Operations and engineering department.

[Key responsibilities/Accountabilities]

1. Preventive Maintenance & Asset Management

• Plan and execute scheduled preventative maintenance for onsite IT hardware (servers, network devices, industrial PCs, etc.)

• Take ownership of hardware inventory management and asset lifecycle information for factory IT equipment.

2. Incident & Issue Management

• Independently manage and resolve incidents within own domain, minimizing production impact

3. Hardware Delivery, Installation & Replacement

• Coordinate onsite delivery, installation, replacement, and disposal of IT equipment (PCs, printers, scanners, industrial devices) in factory and laboratory environments.
• Work with IT teams, vendors, and factory stakeholders to ensure correct setup and minimal disruption during hardware rollout and refresh activities.

4. Collaboration & Communication

• Work closely with cross-functional teams and external service providers.
• Communicate effectively with factory business stakeholders.

5. Knowledge Sharing & Continuous Improvement

Create and maintain basic documentation and training materials for infrastructure operations.

[Key targets and results]

•    Maintain stable availability of factory IT equipment and related infrastructure services.
•    Detect, troubleshoot, and resolve incidents quickly to minimize operational downtime.
•    Ensure IT equipment and infrastructure meet daily operational and user requirements.
•    Work effectively with team members, IT teams, and vendors to support smooth operations.
•    Japanese: Native-level proficiency required, including the ability to communicate using industry-specific and factory-related terminology is required.

◆Personal Profile

[Educational and/or training qualifications and certificates]

Relevant university degree is preferable.

[Experience and knowledge]

•    Basic understanding of IT support operations in a manufacturing or automotive-related environment.
•    Hands-on experience supporting factory and warehouse IT equipment (PCs, printers, barcode readers, tablets, EDA, FMCs), including installation, troubleshooting, and lifecycle support.
•    Experience monitoring IT equipment and infrastructure using standard tools and responding to incidents or alerts.
•    Ability to handle user requests, incident escalations, and communicate clearly with end users during issues or outages.
•    Ability to understand technical information and work proactively to support stable factory operations.

[Technical/functional/language skills]

•    Basic troubleshooting skills for Windows OS and common PC-related issues.
•    Basic understanding of network fundamentals (LAN/Wi-Fi, connectivity checks, basic diagnosis).
•    Ability to perform initial triage and support for high-priority incidents, and escalate to L2/L3 teams when needed.
•    Experience using ITSM tools and processes for incident and request handling (e.g., ServiceNow).
•    Experience with monitoring and alert handling using standard tools (e.g., Zabbix, Power Automate).
•    Hands-on experience with PC setup, device imaging, OS installation (Windows), and coordination with vendors for PC procurement.
•    Language: Native-level Japanese proficiency required; basic English reading and writing skills.

#DSIT #IT Engineer #Infrastructure Operation

Common conditionals in UD Trucks / 下記はUDトラックス雇用時の共通情報です

◆雇用形態・契約期間 Employment Contract period

正社員　期間の定め無

試用期間中は有期雇用契約となります(入社後３カ月間、期間満了後正規任用予定)

Full-time permanent position with no fixed term of employment Probation period for 3 months: Fixed-term contract (After 3 months, permanent employment is expected upon completion of the fixed term.)

◆勤務地 　Working location 

住所：〒362-8523埼玉県上尾市壱丁目一番地 

勤務地最寄駅：JR高崎線/上尾駅

変更の範囲：会社の定める事業所　

Address: 1-1, Ageo, Saitama, Japan, 362-8523

Nearest Station: Ageo Station (JR Takasaki Line)

Scope of Work Location Changes: Company-designated offices

◆勤務時間 　Working time

コアなしフレックスタイム /Flexible working hours system without core time

在宅勤務制度適用 / Work-from-home option available

◆休日/休暇 　Holiday/leave
年間所定休日121日　長期所定休日年３回(年末年始、GW、夏期)　

年次有給休暇：初年度15日入社日に付与：

４月入社の場合（勤続1年毎1日増、最高20日）傷病積立休暇制度、各種休暇

Annual Paid Holidays: 121 days including 3 long holiday periods: New-year, GW, Summer.

Annual Paid Leave: 15 days granted: For April hires, 1 additional day per each year up to 20 days.

Accumulated Sick Leave, Various leaves

◆福利厚生 　Benefits
通勤費、確定拠出年金・退職一時金(試用期間終了後)、借り上げ社宅・独身寮制度、本社内ジム・社員食堂

Commuting Allowance, Defined Contribution Pension Plan / Retirement Allowance (after the probation period), Company-Leased Housing, Gym and canteen at HQ office

◆Social security　社会保険
社会保険　厚生年金　健康　労災　雇用

Applied Employment insurance

Worker’s accident compensation insurance

Health insurance of UD Trucks and Social security pension of Japan

◆受動喫煙対策
屋内全面禁煙 No smoking indoors

◆Other　その他　
試用期間中と正社員登用後の労働条件変更はありません。

No difference in working conditions between the probationary period and full-time employment.

We are one UD family

UD Trucks is a leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity.

UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000-strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change.

At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust - Flexible working arrangements (non-core flex time, work from home, leave accumulation etc.) that creates a happy workplace.

Be part of our journey to create Better Life for society, for our customers and for yourself.