Title:  Infrastructure Operation Specialist

Mission/purpose of the Job

As the Infrastructure Operation Specialist for DSIT Onsite Japan, your mission is to carry out transition and operation activities for infrastructure technical services and components, in production environments.  The main tasks are to optimize infrastructure services, co-ordinate and maintain operational changes and ensure continuous improvement of service performance (availability, capacity, security, etc.).  You need to provide support, conduct pre-check and preventive maintenance tasks according to the Time critical Support Service for the industrial locations, and engineering locations. The Infrastructure Operation Specialist contributes with knowledge of the production environment, the technical services, and technical services components in runtime. The Infrastructure Operation Specialist ensures quality and continuous improvements in availability, capacity, security, and IT service continuity in the delivered application infrastructure services.

Key responsibilities/Accountabilities

Responsible for:

• Work under broad direction that often is self-initiated.
• Active participation and lead the IT projects in UD Trucks in Japan and overseas
• Influence local organization, customers, partner, and managers on the contribution of own domain and recommendations that fit for purpose. 
• Build appropriate and effective relationships with organizations outside the own domain as well as partners, customers, governance organization, etc.
• Assists with the management, monitoring, tracking, prioritization, and update of all IT infra-related service issues and incidents.
• Collaborates with the regional Service Desk HCL partner and other HCL colleagues to resolve IT-related service issues and incidents.
• Responsibility includes working cross functionally with SDU’s and HCL.
• Responsibility includes working with process function on the incident, problem, change and knowledge management, QRIT process, tool, and roles.
• Support transition and operations of infrastructure services in the industrial locations, dealers, warehouses, and offices for on behalf of activities.
• Work with the delivery organizations to ensure smooth running of the solutions, manage resolution of incidents and improvements needed to prevent incidents.
• Evaluate and define change requests on Solutions based on the business needs and work with the relevant organization to get these changes implemented.
• Motivate and develop the team members.
• Develop training material for process and solution in the defined area.

Key targets and results

• Ensure high availability of critical infrastructure systems and services.
• Monitor systems and proactively resolve issues to prevent downtime.
• Optimize the performance of infrastructure and user requirements.
• Quickly and effectively address incidents that affect infrastructure availability or performance.

Educational and/or training qualifications and certificates

Relevant university degree is preferable.

Experience and knowledge

• A good understanding of the IT infra service deliveries and Management.
• 10 years + work experience in the IT infra field.
• Innovative mind-set and strong focus on creating business value.
• Proactively analyze trends and risks within the whole stack.
• Advising on available standards, methods, tools and applications relevant to own domain.
• Taking business requirements into account when making proposals.
• Mentoring colleagues.
• Absorb and communicate complex technical information.
• Managing unpredictability in a technical context.
• Several-year experience of working within the infrastructure layers described in the Enterprise Architect (EA) framework and supporting transition and operations of infrastructure services in the industrial locations, dealers, warehouses, and offices for on behalf of activities。
• Understanding of UD business and its process is an advantage

Technical/functional/language skills

• Strong Network skills
• Experience in Cisco Layer 2 and Layer 3 networking (e.g., Switch and Router configuration, troubleshooting). 
• Undersatnding of ACI Infra, DC LANs, SD WAN technologies
• Strong knowledge of Layer 2 protocols (VLANs, STP, EtherChannel, etc.) and Layer 3 protocols (OSPF, EIGRP, Static Routing). 
• Strong troubleshooting skills using Cisco IOS commands, diagnostic tools, and packet analysis. 
• Wireless Networks: Experience in setting up and maintaining Wi-Fi networks (e.g., Access Points, WLC configuration). 
• Operating Systems: experience with both Windows Server and Linux environments. 
• Active Directory (AD): Experience with Active Directory, DNS, DHCP, and user/group management. 
• Native level of Japanese and business level English