Title:  Warranty Segment Leader

Job Overview:

• Accountable for cost of non-quality (CoNQ) reduction activities and supplier warranty recovery (SWR).
• Support to improve the quality of products through warranty material analysis (WMA).

Key Responsibilities :

• Handle and manage normal business with the supplier
• Analyze warranty cases occurring at customer center/dealership network based on the warranty claims and dealer quality report (DQR).  Understanding aftermarket, diagnostic and repair methods
• Consolidate components/parts failures modes by organizing and leading Warranty Material Analysis (WMA), requesting and reviewing technical reports from XF members and suppliers
• Define technical ownership and root cause of failure modes considering project documentation (technical requirements, risk analysis, product application agreement etc.)
• When the failure liability is under supplier`s, negotiate financial recovery for claims and campaigns, applying the contractual rules signed on General Purchasing Conditions (GPC) and Warranty Charter (WC). Follow-up warranty and campaign SWR cases
• Secure, in cooperation with UDTP, that suppliers sign off the GPC and WC. Know, apply and recommend improvements to the GPC and WC
• Provide inputs to XF team on components warranty status, failure modes, root causes to support quality improvement and warranty cost reduction

Required Education, Experience and main Competence:

• Hold a university degree, preferably in automotive industry field
• Technical expertise in the truck segment industry preferred 
• Need to have a work experience in relevant field 3-5 years
• General interest in technology, knowledge in some areas or market application is a plus
• Basic analysis abilities and system knowledge (eg UCHP, PIL, Qliksense, Power BI), knowledge market tools is a plus
• Basic quality management tools in project (e.g. FMEA, RTS, PAA) and quality root cause analysis tool
• Experience in commercial negotiation
• Legal and contractual understanding and associated impact on business decisions and negotiations
• Team player and ability to lead cross-functional team
• Excellent communication and presentation skills
• Have ability to build trust and to work cross-functionally including supplier
• Have an open multi-cultural mind-set